Privacy policy

Last updated: September 15, 2026

At Furvana, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Furvana collects, uses, discloses, and protects personal information when you visit or use our website, purchase our products, interact with our Services, or communicate with us.

Our online store is powered by Shopify, which helps us provide our ecommerce services.

By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website and Services, we may collect information such as:

  • Contact information: your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information: products you view, purchase, return, exchange, or cancel, as well as order history and transaction details.
  • Payment information: payment method and transaction information. Payment information may be processed by our payment providers and Shopify rather than being stored directly by Furvana.
  • Account information: username, password, preferences, and account settings, if you create an account.
  • Communications: information you provide when contacting our customer support team.
  • Device information: IP address, browser type, device type, operating system, network information, and other identifiers.
  • Usage information: information about how you browse and interact with our website, including pages viewed, products viewed, and interactions with our Services.

We only collect information that is reasonably necessary for operating and improving our Services, fulfilling orders, communicating with customers, and complying with applicable laws.

How We Collect Personal Information

We may collect personal information:

  • Directly from you, such as when you place an order, create an account, subscribe to communications, or contact us.
  • Automatically, when you browse or interact with our website through cookies and similar technologies.
  • From service providers, such as Shopify, payment processors, analytics providers, fulfillment providers, and shipping providers.
  • From third parties or business partners, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information to:

Provide and Improve Our Services

We use personal information to:

  • Process and fulfill orders.
  • Process payments.
  • Arrange shipping and delivery.
  • Process returns, refunds, and exchanges.
  • Provide customer support.
  • Maintain customer accounts.
  • Remember preferences and shopping activity.
  • Improve our website, products, and customer experience.
  • Detect technical problems and improve website performance.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional emails or other marketing communications.
  • Provide information about Furvana products, offers, and promotions.
  • Measure the effectiveness of advertising campaigns.
  • Show relevant advertisements on our website or other platforms.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.

Security and Fraud Prevention

We may use personal information to:

  • Protect our website and customers.
  • Detect and prevent fraud.
  • Investigate suspicious or unlawful activity.
  • Maintain the security of our Services.
  • Protect our rights and property.

Legal and Compliance Purposes

We may use personal information when necessary to:

  • Comply with applicable laws and regulations.
  • Respond to lawful requests from government authorities.
  • Respond to legal proceedings or valid legal process.
  • Enforce our Terms of Service and other policies.
  • Protect Furvana, our customers, or others.

How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These parties may include:

  • Shopify, which provides our ecommerce platform.
  • Payment processors, which process payments and transactions.
  • Shipping and fulfillment providers, which help deliver your orders.
  • Technology and service providers, including hosting, analytics, customer support, and security providers.
  • Marketing and advertising partners, where permitted by applicable law.
  • Professional advisers, such as legal, accounting, or business advisers.
  • Government authorities or law enforcement, when required by law or valid legal process.
  • Business transaction parties, in connection with a merger, acquisition, financing, sale of assets, bankruptcy, or similar transaction.

We do not sell your personal information for money.

However, certain privacy laws may define activities such as sharing information with advertising partners for targeted advertising as a "sale" or "sharing." Where applicable, we will provide the rights and choices required by those laws.

Shopify

Our store is hosted and powered by Shopify.

Shopify may collect and process personal information relating to your use of our store in order to provide and improve its services.

Your information may also be processed by Shopify and its service providers in countries outside your country of residence.

For more information about how Shopify handles personal information, please review Shopify's privacy policy.

Cookies and Similar Technologies

We use cookies and similar technologies to help our website function properly and to understand how visitors use our Services.

Cookies may be used to:

  • Keep items in your shopping cart.
  • Remember preferences.
  • Understand website traffic and usage.
  • Improve website functionality.
  • Measure advertising performance.
  • Provide relevant advertising where permitted.

You may be able to control or disable certain cookies through your browser settings or available cookie-management tools. Some website features may not function properly if cookies are disabled.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

Those third parties have their own privacy policies and practices. Furvana is not responsible for the privacy, security, or content of third-party websites or services.

We encourage you to review their privacy policies before providing them with personal information.

Children's Privacy

Our Services are not directed toward children.

We do not knowingly collect personal information from children under the age of 13, or a higher age where required by applicable law.

If you believe that a child has provided personal information to us, please contact us at support@shopfurvana.cc so that we can take appropriate action.

Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services.
  • Complete transactions.
  • Maintain business and transaction records.
  • Comply with legal and regulatory obligations.
  • Resolve disputes.
  • Prevent fraud.
  • Enforce our agreements and policies.

The length of time we retain information depends on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate personal information.
  • Delete certain personal information.
  • Obtain a copy of certain personal information.
  • Opt out of certain marketing communications.
  • Opt out of certain targeted advertising or sharing, where applicable.
  • Appeal certain decisions regarding your privacy requests, where required by law.

These rights are not absolute and may be subject to legal exceptions.

To exercise a privacy right, contact us using the information provided below. We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended, depending on whether and how the law applies to Furvana.

These may include rights to access, correct, delete, and opt out of certain forms of sharing or targeted advertising.

If applicable, you may exercise your rights by contacting us at:

support@shopfurvana.cc

We will process qualifying requests in accordance with applicable California law.

International Transfers

Your personal information may be transferred to, stored, or processed in countries other than the country where you live.

These countries may have privacy laws that differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy and provide any additional notice required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Furvana
Email: support@shopfurvana.cc
Phone: +20 11 26787260
Address: Beni Suef, Beni Suef Governorate, Egypt