Shipping policy

Last Updated: September 15, 2026

At Furvana, we strive to process and deliver your order as efficiently as possible. Below is everything you need to know about our shipping process.

1. Order Processing Times

  • Orders are typically processed within 1–3 business days.
  • Approximately 80% of orders are processed within 1–3 business days.
  • Processing times may occasionally be longer during weekends, holidays, promotional periods, or periods of unusually high order volume.
  • Please ensure your shipping address is correct and complete at checkout. Furvana is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

2. Estimated Delivery Time

Our estimated delivery time is:

Standard Shipping: 3–8 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, customs procedures, and other circumstances outside our control.

3. Customs, Duties, and Taxes

For orders shipped internationally, customs duties, import taxes, tariffs, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, tariffs, or other fees imposed by the destination country are the responsibility of the customer.

Furvana is not responsible for delays caused by customs processing.

4. Damaged Packages or Products

If your order arrives damaged, please contact us at support@shopfurvana.cc as soon as possible.

Please provide:

  • Your order number
  • Photos of the damaged package
  • Photos of the damaged product
  • Any other information that may help us investigate the issue

Please keep the original packaging and damaged product until the issue has been reviewed and resolved.

5. Missing or Lost Packages

If your order does not arrive within the estimated delivery timeframe, please contact us at support@shopfurvana.cc with your order number.

We will do our best to assist you in investigating the shipment and resolving the issue.

6. Delivery Delays

Although we work with our fulfillment and shipping partners to provide reliable delivery, Furvana cannot guarantee a specific delivery date.

Delivery may be delayed due to circumstances outside our reasonable control, including:

  • Carrier delays
  • Severe weather
  • Holidays
  • Customs processing
  • Incorrect or incomplete shipping information
  • High shipping volumes
  • Other unforeseen circumstances

We appreciate your patience and understanding in these situations.

Questions?

We're here to help.

For any questions regarding your order or shipping, please contact us:

Furvana
Email: support@shopfurvana.cc