Refund policy
Last updated: September 15, 2026
At Furvana, we want you to be completely satisfied with your purchase. If your Furvana product isn't right for you, we're here to help.
14-Day Return Window
You have 14 days from the date you receive your order to request a return.
To start a return, please contact us at support@shopfurvana.cc before sending anything back.
Return Eligibility
To be eligible for a return, your item must:
- Be in the same condition in which you received it.
- Be unused and unworn.
- Be free from pet hair, dander, stains, odors, or other signs of use.
- Be returned in its original packaging, with any original tags or accessories included.
- Be accompanied by your receipt or other proof of purchase.
We reserve the right to decline returns that do not meet these conditions.
How to Request a Return
To request a return, contact us at support@shopfurvana.cc with:
- Your order number
- The reason for your return
- Photos of the product, if applicable
If your return is approved, we will provide you with instructions on how and where to send the item.
Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or different from what you ordered, please contact us at support@shopfurvana.cc as soon as possible, preferably within 48 hours of delivery, and include photos or other relevant information.
We'll review the issue and work with you to find an appropriate solution.
Non-Returnable Items
For hygiene reasons, we cannot accept returns of products that have been used or show signs of use, including pet hair, dander, stains, or odors.
We also do not accept returns for:
- Customized or personalized products
- Gift cards
- Final-sale items, where clearly identified as final sale
Exchanges
We currently do not offer direct exchanges.
If you would like a different product or size, the fastest option is to request a return for your original item. Once the return has been approved and processed, you may place a new order.
Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
If the return is due to an error on our part or a defective/damaged product, please contact us before returning the item so we can provide the appropriate return instructions.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If 15 business days have passed since we approved your refund and you have not received it, please contact us at:
European Union — 14-Day Right of Withdrawal
If you are a consumer in the European Union, you may have a legal right to cancel your purchase within 14 days of receiving your order, subject to applicable EU consumer-protection laws and their exceptions.
Where applicable, this statutory right is separate from Furvana's voluntary return policy. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.
Contact Us
If you have any questions about returns or refunds, please contact us:
Furvana
Email: support@shopfurvana.cc